Navigating healthcare can be straightforward when you have the right information at your fingertips. At Ocala Family Medical Center in Ocala, FL, our priority is to ensure every patient experience is as seamless and stress-free as possible. This guide provides essential details for both new and established patients, helping you prepare for your visit and understand our policies. We are committed to providing exceptional medical care to families in Ocala and the surrounding areas.
Preparing for Your Appointment at Ocala Family Medical Center
To ensure a smooth check-in process and to assist our medical team in providing you with the best possible care, please remember to bring a few essential items to each appointment at Ocala Family Medical Center.
What to Bring:
- Identification: Please bring a valid form of photo identification.
- Insurance Card: Your current insurance card is necessary for billing purposes.
- Medication List: New patients, or those with new prescriptions, are asked to bring all medications – both prescription and over-the-counter – to each visit. This helps your provider have a complete understanding of your current medications.
- Updated Information: Kindly inform our staff of any changes to your address, phone number, or insurance information to keep our records current.
New Patient Forms:
If you are a new patient at Ocala Family Medical Center, we kindly request that you arrive 45 minutes prior to your scheduled appointment time. This allows ample time to complete the necessary paperwork. For your convenience, you can download and fill out the new patient forms in advance from our website’s “Patient Forms” section. Completing these forms beforehand can significantly expedite your check-in process and reduce your wait time.
Appointment Policies and Fees
We understand that unforeseen circumstances can arise. If you need to cancel or reschedule your appointment at Ocala Family Medical Center, we kindly ask for a 24-hour notice. This courtesy allows us to offer the appointment slot to another patient who may need it. You can easily reschedule your appointment by contacting our office.
Cancellation Policy and No Show Fees:
Failure to provide a 24-hour cancellation notice will result in a No Show Fee. These fees are in place to ensure that we can effectively manage our appointment schedule and provide timely care to all our patients. The No Show Fee schedule, effective February 1, 2024, is as follows:
Primary Care:
- New Patient Appointment: $50
- Follow-Up Appointment: $50
- Procedures: $100
Specialty Offices:
- New Patient Appointment: $100
- Follow-Up Appointment: $75
- Procedures: $100
Imaging:
- CT Scan: $100
- MRI: $100
- Nuclear Scan: $100
- Ultrasound: $100
Medical Records Transfer
To ensure continuity of care, you may need to transfer your medical records to Ocala Family Medical Center from your previous healthcare provider. This can be easily accomplished by completing a Medical Records Release form and sending it to your current provider. You can find the Medical Records Release form in the “Patient Forms” section of our website. This will allow us to have a complete medical history, which is crucial for providing you with the best possible medical care at Ocala Family Medical Center.
Payment and Insurance Information
Ocala Family Medical Center offers various convenient payment options. We accept cash, personal checks, and major credit cards including VISA, MasterCard, Discover, and Amex. Credit card payments can be made in person or over the phone for your convenience. Statements are sent out monthly, and balances are due within thirty (30) days of the statement date, unless prior payment arrangements have been made with our billing department.
Insurance Plans Accepted:
Ocala Family Medical Center is proud to be contracted with most major insurance companies in the Ocala area. We work with a wide range of plans to ensure our services are accessible to as many patients as possible. This includes:
- Medicare & Medicare Advantage Plans: Including United Healthcare (Wellmed), Devoted Health, Traditional Medicare, Blue Cross Blue Shield, Aetna, and Humana.
- Commercial Plans: We accept most commercial insurance plans including United Healthcare, BCBS, Aetna, Cigna Healthcare, Vista, Avmed, and Tricare.
For a comprehensive list of accepted insurance plans, or if you do not see your plan listed, please contact our office directly at 352-237-4133. Our team will be happy to verify if we are in-network with your specific insurance plan.
Making an Appointment at Ocala Family Medical Center
Scheduling your appointment at Ocala Family Medical Center is easy. When you call to schedule, please have the following information ready:
- Patient’s Full Name
- Date of Birth
- Current Insurance Information
- Reason for Appointment
Established patients can also request appointments conveniently through our secure Patient Portal. If you do not yet have a Patient Portal account, please contact our office, and we will assist you in setting one up. It is crucial to verify that we have your correct insurance information on file prior to each appointment. Failure to inform us of insurance changes may result in unpaid charges becoming the patient’s responsibility.
Ocala Family Medical Center in Ocala, FL, is dedicated to providing comprehensive and compassionate healthcare services to you and your family. We strive to make every aspect of your visit as convenient and informative as possible. Contact us today to schedule your appointment and experience patient-centered care.
