Are you a family with children in Dallas or Collin County facing homelessness? Family Gateway is dedicated to providing support and resources to families just like yours. If you are 18 years or older and have at least one child under 18 in your care, and are currently experiencing homelessness or facing it within 72 hours in the Dallas/Collin County area, you may be eligible for assistance. Please note that Family Gateway’s services are not available for migrant, refugee, or asylee families.
Family Gateway understands the urgency of your situation and is available 24/7 to help families experiencing a homeless crisis.
Eligibility Criteria for Family Gateway Programs
To determine if Family Gateway can assist you, please review the following criteria:
- Age Requirement: You must be 18 years of age or older.
- Family with Children: You must have at least one child under the age of 18 living with you.
- Homelessness Status: You must be currently homeless or facing imminent homelessness (within 72 hours).
- Location: You must be currently residing in Dallas County or Collin County, as assistance is geographically focused on these areas.
- Geographic Scope of Homelessness: Your homelessness situation must be occurring within Dallas/Collin County.
- Exclusion: Family Gateway does not provide shelter or resources for migrant, refugee, or asylee families.
It is important to submit only one application per household within a 30-day period. Multiple submissions can delay the response time from the Family Gateway team. Upon completion of your assessment, a copy will be sent to the email address you provide. Please check your spam or junk folder if you do not see it in your inbox.
Please be aware that Family Gateway does not have emergency housing vouchers available.
How to Get Help from Family Gateway Dallas
If you are a family with children experiencing a housing crisis, Family Gateway offers multiple ways to reach out for assistance:
Call the Homeless Crisis Helpline: Dial 1-888-411-6802 and select Option 3 to speak directly with someone who can help. This helpline is available 24 hours a day, 7 days a week. If the team is currently assisting others, please leave a message, and your call will be returned as soon as possible, prioritizing urgent cases.
Complete the Online Help Form: For a swift response, you can also complete the online assessment form. This action immediately alerts the Family Gateway team to your needs.
Click here to take the online assessment
Para asistencia en Español:
Haga clic aquí para tomar la evaluación en línea en español
Family Gateway prioritizes assisting families based on the urgency of their situation. If you are in an emergency situation where you have no shelter for the night and no friends or family to stay with, contact the Homeless Crisis Helpline immediately or complete the online assessment. A Family Gateway staff member will be in touch with you as quickly as possible.
Explore Additional Resources
Family Gateway offers a Resource Packet that can provide you with information on further assistance programs and services that may be beneficial to your family.
View our Resource Packet
For information on Cherokee Village Apartments, please click the link below.
Click here for Cherokee Village Apartments Information
Family Gateway Intake Process Explained
Understanding the intake process at Family Gateway can help you know what to expect when you reach out for help.
Initial Contact and Information Gathering:
When you contact Family Gateway, the first step involves entering your information into the Homeless Management Information System. This includes gathering essential household details such as names, dates of birth, social security numbers, family composition, and race.
Identification and Guardianship Verification:
Family Gateway will request proof of identification and guardianship of minor children during the intake process. It’s important to know that no family will be denied emergency housing due to lack of identification or proof of guardianship. Bring any documentation you have to the intake, and any missing documents can be obtained later, following guidelines set by the Department of Housing and Urban Development (HUD).
Seeking Alternative Housing Solutions:
Due to the limited shelter space in the community, Family Gateway will explore all possible alternatives to emergency shelter. This includes reaching out to relatives or friends who may be able to provide temporary support. If shelter is absolutely necessary, Family Gateway will work to find placement for your family, either within their organization or at another suitable location.
Homelessness Prevention Focus:
Whenever possible, Family Gateway prioritizes homelessness prevention. Families may be referred to other relevant resources within the organization or the wider community to explore housing options beyond emergency shelter.
Assistance for Domestic Violence Survivors:
For individuals and families fleeing or attempting to flee domestic violence, Family Gateway is committed to ensuring safety. They will connect you with the designated “DV Access Point” organization to access confidential and secure services. If a domestic violence shelter is unavailable, Family Gateway will help find alternative safe options.
Family Gateway is here to support families in Dallas and Collin County through housing crises. Don’t hesitate to reach out for the help you need.
Terms & Conditions/Privacy Policy: Text messaging services are available. Message and data rates may apply. Text STOP to opt out. Your information will not be shared outside of Family Gateway without your consent. Messaging frequency may vary.
