Lorain County Job And Family Services is committed to ensuring equal access and opportunity for all individuals seeking assistance through our programs, including the Supplemental Nutrition Assistance Program (SNAP) and the Food Distribution Program on Indian Reservations (FDPIR). In compliance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, Lorain County Job and Family Services adheres to a strict non-discrimination policy.
This institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. This commitment extends to all aspects of our program administration and service delivery.
Program information from Lorain County Job and Family Services is available in English. Individuals who require program information in other languages or alternative formats, such as Braille, large print, audiotape, or American Sign Language, due to disability, should contact our agency directly. If you are deaf, hard of hearing, or have speech disabilities, you may contact USDA through the Federal Relay Service at (800) 877-8339. Our team at Lorain County Job and Family Services is dedicated to facilitating effective communication for everyone.
To file a complaint of program discrimination, you may complete the USDA Program Discrimination Complaint Form AD-3027. This form can be accessed online at https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, or obtained from any USDA office. You may also initiate a complaint by calling (866) 632-9992, or by writing a letter to USDA. Any written complaint must include your name, address, telephone number, and a detailed description of the alleged discriminatory action, including the date of the incident, to allow the Assistant Secretary for Civil Rights (ASCR) to properly investigate the matter.
Submit the completed Form AD-3027 or your letter to USDA by:
- Mail: Food and Nutrition Service, USDA 1320 Braddock Place, Room 334 Alexandria, VA 22314; or
- Fax: (833) 256-1665 or (202) 690-7442; or
- Email: [email protected]
Lorain County Job and Family Services is an equal opportunity provider, committed to serving our community with fairness and respect. We encourage anyone who believes they have been discriminated against to file a complaint and ensure their rights are protected.
