As the global COVID-19 pandemic continues to reshape daily routines and create financial strain for families, American Family Insurance is taking a significant step to support its customers. The company announced it will return approximately $200 million to its American Family Insurance Auto Insurance Car policyholders.
“This action by American Family Insurance stems from our deep sense of responsibility to our customers,” stated Telisa Yancy, American Family Chief Operating Officer. “With people driving less and consequently filing fewer claims, we believe it’s only right to provide premium relief that reflects these changes.”
Telisa Yancy, American Family Chief Operating Officer, discussing auto insurance customer relief.
Delivering Meaningful Financial Support to Auto Insurance Customers
The american family insurance auto insurance car premium relief will be distributed as a one-time payment of $50 for each vehicle covered under a personal auto insurance policy with American Family. For a typical household insured with American Family, holding coverage for two vehicles, this translates to an average relief check of $100. The company anticipates issuing and mailing out 2.3 million checks within a 60-day timeframe, all while adhering to strict social distancing guidelines.
In a LinkedIn post, Chief Executive Officer Jack Salzwedel elaborated on how this customer support initiative aligns with the core values and long-standing history of american family insurance auto insurance car. This move underscores the company’s commitment to putting customers first, especially during challenging times.
Customer-First Approach in Uncertain Times
“Our customers are at the heart of everything we do,” Yancy emphasized. “American Family Insurance is in a strong financial position, enabling us to provide these relief payments to our valued customers precisely when it can make a real difference in their lives.”
The distribution of checks will commence in Wisconsin, the home state of American Family Insurance, this week, following approval from the state’s Office of Commissioner of Insurance. Payments to customers in the company’s other 18 operating states will follow, contingent upon approvals from their respective insurance regulators.
Eligibility for this american family insurance auto insurance car relief payment is based on personal auto insurance policies active as of March 11, 2020, the date the World Health Organization declared COVID-19 a pandemic. Policies initiated after this date are not included in this relief program.
Expanding Support Beyond Auto Insurance Premium Relief
Beyond this significant premium relief effort, American Family Insurance is extending additional support to customers during these unprecedented times. This includes offering flexibility in payment options such as payment deferrals and customized payment plans. The company is also waiving late payment fees and has temporarily suspended underwriting and non-renewal cancellations to ease financial burdens on policyholders.
Recognizing the evolving needs of the community, American Family Insurance has also broadened its private passenger american family insurance auto insurance car coverage to include drivers working for restaurants to deliver food during the pandemic.
Furthermore, the American Family Insurance group, along with the American Family Dreams Foundation and the Steve Stricker American Family Insurance Foundation, has pledged over $6.8 million to COVID-19 relief and various non-profit organizations. This commitment includes a 2-to-1 matching program for charitable donations made by the company’s agency owners and employees within their local communities.
“We are committed to playing our part in navigating this difficult period and aim to be an industry leader in demonstrating how companies can give back to their customers and communities,” Yancy concluded.
American Family Insurance’s operational footprint extends across 19 states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin.
Customers seeking further information regarding this relief payment can visit www.amfam.com/relief-payment.
About American Family Insurance Group
Headquartered in Madison, Wisconsin, American Family Insurance has been dedicated to serving customers since 1927. The company’s mission is to inspire, protect, and restore dreams through its diverse range of insurance products, exceptional service delivered by agency owners and employees, community engagement, and innovative partnerships aimed at addressing societal challenges. American Family Insurance embraces diversity and inclusion, continually adapting to meet the evolving needs and preferences of its customers. Ranked as the nation’s 13th-largest property/casualty insurance group and No. 306 on the Fortune 500 list, the American Family Insurance group markets American Family-brand products primarily through exclusive agency owners across 19 states. The group also encompasses CONNECT, powered by American Family Insurance (formerly Ameriprise Auto & Home), The General, Homesite and Main Street America. Collectively, the group employs over 13,500 individuals nationwide.
