My Family Mobile strives to provide reliable and affordable mobile service. It’s important to be aware that during periods of network congestion, customers might experience reduced speeds compared to T-Mobile customers. For a small number of users who exceed 40GB of data usage, speeds may be further reduced.
To experience 4G LTE speeds, ensure you have a 4G LTE capable device and a compatible 4G LTE SIM Card. Please remember that actual service availability, coverage, and speeds may vary depending on location and other factors. LTE is a trademark of ETSI. For 5G service, a compatible 5G-capable device and SIM are required. 5G network availability and speeds can also vary and may not be available in all areas. 5G upload speeds are not yet available.
The SafeLink Benefit is a service supported by the government’s Lifeline program. Eligibility for Lifeline is limited and requires enrollment. This benefit is non-transferable and restricted to one per household. Documentation for income or program participation may be necessary for enrollment. TracFone Wireless, Inc. provides this service, which is currently unavailable in Alaska, California, Colorado, Montana, North Dakota, Nebraska, Oregon, South Dakota, Virgin Islands, and Wyoming.
Walmart Family Mobile’s Bring Your Own Phone (BYOP) plan requires an unlocked T-Mobile or GSM compatible phone, along with an activation kit and a Walmart Family Mobile unlimited service plan. Users might need to adjust their phone’s Access Point Name (APN) settings. SIM Kits and Phones are sold separately. Standard message and data rates may apply when texting keywords to 611611. By texting, you consent to receive response messages. Always refer to Walmart Family Mobile’s Privacy Policy at MyFamilyMobile.com.
Enrollment in Auto Pay requires a credit card and a Walmart Family Mobile Account. By purchasing, activating, or using a Walmart Family Mobile product or service, you agree to adhere to the latest Terms and Conditions of Service, available at MyFamilyMobile.com, which are subject to change without prior notice. All other trademarks, service marks, and trade names mentioned are the property of their respective owners. ©2025 TracFone Wireless, Inc. All rights reserved. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. Walmart and the Spark design are trademarks of Walmart Apollo, LLC. For complete details and the most up-to-date information, please always consult the latest Terms and Conditions of Service at MyFamilyMobile.com.
