Welcome to Providence Family Medicine, where we are dedicated to providing comprehensive and patient-centered healthcare for you and your family. We understand that navigating healthcare can sometimes be complex, so we’ve compiled this guide to help you easily access our services and understand our policies.
Making an Appointment at Providence Family Medicine
Scheduling an appointment with our dedicated team is simple. Please call us at 907-562-9229 to arrange your visit. For new patients, we kindly request that you arrive 20 minutes prior to your scheduled appointment time. This allows ample time to complete the necessary paperwork and ensures a smooth check-in process. To expedite your first visit, please bring the following essential items:
- New Patient Intake Form: Kindly complete our New Patient Intake Form in advance and bring it with you. This form provides us with important information about your medical history.
- Pertinent Medical Information: Please bring any relevant medical records or information that will help our providers understand your health background.
- Current Medications List: Ensure you have a list of all current medications, including dosages, to provide to our clinical team.
- Insurance Card: Please bring a copy of your current insurance card at each visit. This is essential for accurate billing and processing of your claims.
- Payment: We appreciate payment at the time of service for any applicable copays, sliding-scale fees, or other charges.
Understanding Our Appointment Policies
We value your time and strive to run on schedule. Arriving on time for your appointment ensures that you receive your full consultation. Patients arriving after their scheduled appointment time will be considered late. While we will do our best to accommodate late arrivals, rescheduling your appointment may be necessary to avoid disrupting other patients’ care.
Should you need to cancel or reschedule your appointment, we kindly request a 24-hour notice. This allows us to offer the appointment slot to another patient and effectively manage our schedule. Patients who fail to provide 24 hours’ notice or who do not show up for their appointment (“No Shows”) may be subject to a fee and could be reviewed for discharge from our practice after 3 or more instances.
Accessing Your Health Information with MyChart
Providence Family Medicine offers MyChart, a secure online patient portal designed to enhance your healthcare experience. With MyChart, you can conveniently manage various aspects of your health online, including:
- Requesting Prescription Refills: Easily request refills of your prescriptions directly through the portal.
- Emailing Your Care Team: Communicate securely with your healthcare team for non-urgent questions or updates.
- Viewing Lab Results: Access your lab results as soon as they are available, allowing you to stay informed about your health.
- Paying Your Hospital Bill: Manage and pay your hospital bills online for added convenience.
Sign Up Today to take advantage of these valuable features and take control of your healthcare journey with Providence Family Medicine.
Financial Assistance Programs
At Providence Family Medicine, we are committed to making healthcare accessible to everyone in our community. We offer a financial assistance program to help qualified individuals with reduced rates based on household size and income. Applications for financial assistance are readily available at our front desk. You can also conveniently download the Financial Assistance form online and complete it at your convenience. To determine your eligibility for a reduced rate, please submit your fully completed application form within 10 working days of your visit.
Requesting Your Medical Records
For patients who need to obtain a copy of their medical records from Providence Family Medicine, we have a straightforward process. To initiate a medical record request, you will need to complete and sign a Release of Information form. Please ensure you clearly indicate the specific medical information you are requesting on the form.
Please allow up to 30 days for the processing of your medical records request. Our Medical Records department will contact you as soon as your records are ready for collection. It’s also important to note that your doctor’s office can request copies of your medical records on your behalf at no charge, which may be a quicker option in some cases.
Providence Family Medicine is here to serve as your trusted partner in health. We hope this guide has been helpful. For any further questions or to schedule your appointment, please don’t hesitate to call us. We look forward to welcoming you to our practice.
