Refilling your prescriptions should be a straightforward process. At Pinon Family Practice, we offer several convenient methods to ensure you receive your medications promptly and efficiently. We prioritize electronic prescription refills directly from your pharmacy or through our patient portal for routine medications. Alternatively, you can contact your pharmacy to initiate the refill request. Please allow 2-3 business days for us to process your refill request.
For prescriptions of controlled medications used to manage sleep issues, anxiety, or acute pain, it’s important to note that a “med-check visit” with your provider is required as per our practice policy. We do not typically provide long-term refills for these types of medications without regular check-ins to ensure your safety and the effectiveness of your treatment plan.
Important Notice for Walgreen’s Pharmacy Users: We have consistently experienced challenges with numerous Walgreens pharmacies. These issues include delays in refill submissions, errors such as faxed requests instead of electronic submissions, prolonged prior authorization processes, inaccurate information, and potentially higher medication costs. For a smoother and more reliable prescription refill experience, we strongly advise considering using a different pharmacy if possible. We are committed to ensuring timely access to your medications and want to minimize any pharmacy-related obstacles.
To ensure accuracy and avoid delays, please double-check that you have selected the correct medication, dosage, and instructions when requesting a refill. If you utilize multiple pharmacies, please verify you have chosen the intended pharmacy for this specific prescription. Pinon Family Practice does not routinely contact patients after a refill has been processed. We will only reach out to you if a refill request has been denied by your provider, which may occur if there are clinical concerns or if your annual physical is not up-to-date. We encourage you to contact your pharmacy to confirm they have your current contact information and have enabled automatic notifications. This will allow them to inform you directly when your prescription is ready for pickup or has been processed.
Annual Physical Requirement for Refills: Please DO NOT submit a refill request if your annual physical exam is not scheduled or current. To ensure your ongoing health and medication management, we require an updated annual physical. There will be a delay in processing any medication refills until your annual physical appointment is scheduled. This policy is in place to ensure we are providing you with the best possible care and regularly reviewing your health needs.
Requesting a Refill Through the Patient Portal: To request a refill via our patient portal, navigate to the “CHART” section. Locate the medication you need refilled and select “Request Refill” on that medication’s line. Please carefully confirm that you have selected the correct dose and designated pharmacy for this refill request before submitting. Utilizing the patient portal is the most efficient method for routine refills and allows for direct communication with our team.
