Munson Family Practice is dedicated to providing comprehensive and compassionate healthcare services for you and your family. We are pleased to welcome new patients and are committed to making your experience with us as smooth and informative as possible. This guide is designed to provide you with essential information about our practice, ensuring you have the resources you need for your healthcare journey.
New Patients Welcomed at Munson Family Practice
Are you looking for a new healthcare provider? Munson Family Practice is now accepting new patients. To ensure we can provide you with the highest quality of care from the start, we require all new patients to attend a brief orientation session before their first appointment with a provider.
This new patient orientation is designed to help us get to know you and your healthcare needs better. During this approximately 45-minute session, which is offered free of charge, we will:
- Collect your complete medical history to understand your past health experiences.
- Gather your insurance information to streamline the billing process.
- Introduce you to our office policies and procedures, ensuring a clear understanding of how our practice operates.
- Assist you in signing up for our convenient patient portal, giving you online access to your health information and communication tools.
- Take your photograph for secure and accurate patient identification.
- Provide you with a comprehensive list of available resources and services tailored to your individual healthcare requirements.
Following your orientation, we will schedule your first appointment to meet your dedicated healthcare provider at Munson Family Practice. Please contact our office today to learn more about becoming a new patient or to schedule your new patient orientation.
Understanding Insurance and Payment at Munson Family Practice
To maintain efficient and patient-focused operations at Munson Family Practice, we require payment for services at the time they are rendered, unless prior arrangements have been made. We understand the complexities of insurance and are happy to work with a wide range of insurance carriers to bill them directly on your behalf.
For patients with insurance coverage, any co-pays, deductibles, or co-insurance amounts mandated by your insurance plan are required to be paid on the date of your service. Please remember to bring your insurance card with you to every visit so we can ensure accurate and timely billing.
For your convenience, Munson Family Practice accepts various forms of payment, including checks, cash, and credit cards. A detailed list of our charges is readily available at our front desk should you have any questions regarding the cost of specific services.
We proudly participate with a broad spectrum of health insurance plans, including but not limited to:
- ASR
- Aetna
- Blue Care Network
- Blue Care Network Advantage
- Blue Cross/Blue Shield
- CHAMPVA
- Cigna
- Cofinity/PPOM
- Consumers Mutual
- Federal Blue Cross/Blue Shield
- Medicaid (McLaren, Molina, and Meridian)
- Medicare/Medicare Plus Blue
- Priority Health (Priority Health Medicare and Priority Health Medicaid)
- Tricare
- United Healthcare
If you have any questions regarding billing or insurance, please do not hesitate to contact our billing department directly at 231-935-8000 and select option 5. You can also reach out to us with billing inquiries through our secure patient portal.
Scheduling Appointments at Munson Family Practice
At Munson Family Practice, we strive to make accessing healthcare as easy as possible. We encourage you to call us as soon as you know you need to see a physician or nurse practitioner. Scheduling nurse visits for services such as injections, glucose monitoring, and blood pressure checks is also essential and can be arranged by phone.
Understanding that health concerns can arise unexpectedly, we offer same-day appointments every workday between 8:30 am and 4:30 pm. If you are experiencing a new health issue or injury that requires prompt attention, you are welcome to come to our office during these hours without a prior appointment. For any healthcare need, please call Munson Family Practice, and our team will advocate for you to ensure you receive timely and appropriate care.
We recognize that schedules can change, and appointment cancellations may be necessary. We kindly request that you provide us with 24-hour advance notice if you need to cancel or reschedule your appointment. You can do so by calling 231-935-8000. If you arrive late for your scheduled appointment, you may be offered a later appointment time if available or asked to reschedule.
To help you stay on track with your healthcare, Munson Family Practice utilizes an automated appointment reminder system. Two days prior to your scheduled appointment, you will receive a reminder call. This system offers several language options for your convenience. If you are unable to keep your appointment, please call our office to cancel or reschedule as soon as possible.
For all appointments at Munson Family Practice, we ask that you arrive 15 minutes prior to your scheduled time. This allows time for us to review your ID and insurance card, which we require at every visit to ensure accurate records and billing. Please schedule separate appointments for each family member to allow adequate time for each individual’s healthcare needs. You can conveniently view your scheduled appointments and even request new appointments through our user-friendly patient portal.
Please be aware that, on occasion, your healthcare provider may experience unavoidable delays due to medical emergencies. We are committed to minimizing wait times and appreciate your understanding should such situations arise. We assure you that we will do everything possible to accommodate your needs in a timely manner.
Interpreter Services at Munson Family Practice
Munson Family Practice is committed to ensuring effective communication with all our patients. We provide access to interpreter services for a variety of foreign languages, as well as sign language interpreters for patients with hearing impairments. Telecommunication devices are also available to assist hearing-impaired patients or to facilitate communication with hearing-impaired family members or friends.
These interpreter and telecommunication services are provided to our patients free of charge. If you require an interpreter or telecommunications device during your visit to Munson Family Practice, please simply ask your nurse, and we will gladly assist you.
Prescription Refills at Munson Family Practice
To manage your prescriptions effectively, Munson Family Practice typically handles prescription refills during your routine visits, often electronically for your convenience. To help us ensure accuracy, we encourage you to bring your current medication bottles to your appointments, including over-the-counter medications and supplements you are taking.
If you find yourself in need of a medication refill before your next scheduled routine visit, please contact our office during office hours to request a refill. You can also submit prescription refill requests conveniently through our patient portal. Please allow 24 to 48 hours for us to process your refill request.
Accessing Test Results at Munson Family Practice
Munson Family Practice understands the importance of timely access to your test results. We ask that you allow seven business days before contacting our office to inquire about your test results. For convenient and secure access, you can also request your test results through our patient portal at any time.
Lab Draw Station at Munson Family Practice
For your convenience, Munson Family Practice offers on-site lab draws for patients with scheduled appointments. This service allows you to have your necessary lab work completed in a familiar and comfortable setting within our practice.
Addressing Patient Concerns at Munson Family Practice
At Munson Family Practice, we are dedicated to providing exceptional patient care and value your feedback. If you have any concerns regarding the quality of care you have received from any of our physicians or staff, we encourage you to address them directly with our office manager, Mistie Atkins. You can reach Mistie by calling our main office number at 231-935-8000 and requesting to speak with her. Your feedback is important to us as we continually strive to improve our services and ensure patient satisfaction at Munson Family Practice.
We are here to support your health and well-being. Welcome to the Munson Family Practice community.
