Summer storms have swept across the nation, and American Family Insurance is actively assisting customers affected by recent wind and hail damage. With numerous claims already filed, understanding how to report damage and access support is crucial. If you’re looking for the American Family Claims Phone Number or other ways to file a claim, this guide provides essential information and resources.
Customers in the central U.S. and Northeast corridor experienced particularly severe weather in early August, leading to a surge in insurance claims. American Family Insurance Group professionals have already received over 18,000 claims in the first two weeks of August alone, with Minnesota policyholders reporting over 4,200 claims, the highest number in the country.
To expedite the claims process, American Family Insurance has deployed catastrophe field adjusters to work alongside local teams. These professionals are proactively contacting customers who have reported property damage to schedule inspections. As the insurance group continues to reach out to and support those impacted by the storms, claim numbers are anticipated to increase further.
Immediate Claim Reporting and Support Options
For customers with storm-related damage, prompt claim reporting is essential. American Family Insurance offers multiple convenient methods to initiate your claim:
- Phone: The most direct way to report a claim and speak with a representative is by calling the American Family claims phone number: 1-800-MYAMFAM. Customer care center representatives are available to guide you through the initial claim process and answer your questions.
- Online: Customers can easily file a claim online through the American Family Insurance website. This digital option provides a quick and efficient way to submit claim details from your computer or mobile device.
- Insurance Agent: Your local American Family Insurance agent is also a valuable resource for reporting claims and receiving personalized assistance. They can provide guidance and support throughout the claims process.
When reporting your claim, you can also inquire about appointment availability at the auto drive-in site if your vehicle has sustained damage.
Auto Drive-In Inspection Site for Vehicle Damage
For customers in the St. Louis Park, Minnesota area with car damage, American Family Insurance has established an auto drive-in site to streamline vehicle inspections and damage assessments. Located at 5800 Cedar Lake Road S, this site offers a convenient way to have your car inspected by claims professionals and receive payment for covered damages.
Alt text: Car with significant hail damage on the hood and windshield, parked on a residential street after a severe storm.
Important Note: Inspections at the auto drive-in site are by appointment only. When you report your claim, you can schedule an appointment if this option is suitable for you. For customers unable to visit the drive-in site, American Family Insurance provides both field inspections conducted at your location and virtual inspection options to accommodate various needs and situations.
Digital Claim Filing and Tracking with MyAmFam App
American Family Insurance is committed to leveraging technology to enhance the customer experience. The MyAmFam app now allows customers to file property claims, in addition to personal auto claims, directly from their smartphones or tablets. This mobile capability provides flexibility and convenience, enabling claim submission from anywhere at any time.
Alt text: Person using the MyAmFam mobile app on a smartphone, displaying claim filing options on the screen.
Claims filed through the MyAmFam app are efficiently routed to the appropriate claims handling team, ensuring prompt attention and processing. Furthermore, the app offers claim tracking features, allowing customers to stay informed about their claim status, identify their claim handler, access claim details, and view other important claim-related information in real-time.
American Family Insurance: Dedicated to Customer Recovery
American Family Insurance emphasizes its commitment to supporting customers throughout the entire recovery process. Claims professionals and local agency owners are dedicated to working with customers for as long as necessary to facilitate their return to normalcy. Whether you choose to contact the American Family claims phone number, file online, or utilize the MyAmFam app, American Family Insurance is prepared to provide expert assistance and guide you through each step of the claims journey following recent storm events.
About American Family Insurance Group
Based in Madison, Wisconsin, American Family Insurance has a long history of serving customers since 1927. The company’s mission is to inspire, protect, and restore dreams through a range of insurance products, exceptional customer service, community engagement, and innovative partnerships. American Family Insurance Group is recognized as the nation’s 12th-largest property/casualty insurance group and ranks No. 301 on the Fortune 500 list. The group includes various brands such as CONNECT, powered by American Family Insurance, The General, Homesite, and Main Street America Insurance, collectively employing nearly 13,000 individuals nationwide.
