Navigating child support can be a complex process. In Colorado, the Family Support Registry (FSR) simplifies this by serving as the central processing hub for all child support and maintenance payments. Whether you are paying or receiving child support, understanding the FSR is crucial. This guide will provide you with a comprehensive overview of the Colorado Family Support Registry, its services, and how it can assist you in managing your child support obligations and payments.
What is the Colorado Family Support Registry?
The Colorado Family Support Registry (FSR) is a state-run entity that acts as a centralized unit for processing child support payments in Colorado. It handles payments for cases managed by county child support offices, as well as those “not enforced by counties,” often referred to as Non IV-D cases. The FSR ensures there is an accurate and legal record of every child support payment made, providing a transparent and reliable system for families across Colorado. This system is designed to streamline the payment process and offer accessible information to both custodial and non-custodial parents.
Understanding Non IV-D Accounts with the FSR
A “Non IV-D” account within the Family Support Registry is specifically for situations where a Colorado court has mandated child support payments through the FSR, but neither parent is actively receiving child support services from a county office. This typically applies when:
- A Colorado court order directs the paying parent to make child support payments via the FSR.
- Neither parent has applied for child support collection or enforcement assistance from a local county child support office.
- The payment recipient is not receiving Temporary Assistance for Needy Families (TANF).
For these Non IV-D cases, the Family Support Registry automatically establishes an account. Once your account is set up, you will receive a notification by mail containing your unique FSR account number. This number is essential for all future payment processing and inquiries. If you haven’t received your account number or have questions, you can reach out to the FSR customer service team via email at cdhs_fsrcustomerservice@state.co.us for assistance.
Key Services Offered by the Family Support Registry
The Colorado Family Support Registry provides several essential services designed to make managing child support payments easier and more transparent:
- Accurate Payment Records: The FSR maintains a meticulous legal record of all child support payments processed through the registry. This ensures accuracy and can be vital for legal and personal record-keeping.
- 24/7 Access to Payment Information: You can access your payment information at any time, 24 hours a day, 7 days a week. This service is available in both English and Spanish, ensuring accessibility for a wider range of users.
- Dedicated Customer Service: For any questions or concerns, the FSR offers customer service representatives available to assist you. You can contact them Monday through Friday, from 8:00 a.m. to 5:00 p.m. Mountain Time (MST).
For more detailed information on sending and receiving payments, you can explore resources on making child support payments and receiving child support payments. If you require help with collecting child support payments, reaching out to your county child support office is the recommended next step.
Accessing Your Payment Records Through Your Online Account
The Family Support Registry makes it easy to review your payment history. You can obtain a legal record of all payments associated with your account by accessing your Online Account. This can be done by logging in if you already have an account, or creating a new account through the Online Account portal. This online access provides a convenient way to stay informed about your payment records and account status.
For specific inquiries or concerns about your individual case, it’s best to directly contact or visit your county child support office. They can provide tailored assistance and information relevant to your particular situation.
Staying Informed with Email and Text Message Alerts
The FSR offers the option to receive timely updates and notifications about your account via email and text messages. It’s important to note that these messages will not contain confidential information for security reasons. Standard text messaging rates from your mobile provider may apply.
How to sign up for notifications:
- Online Account: Log in to your Family Support Registry web account, navigate to “My Profile,” and select the option to “opt in” for either text message or email notifications. If you don’t have an account, you can create one to access this feature.
- FSR Customer Service: Contact FSR Customer Service and request to be opted into receiving notifications via text or email.
How to stop receiving notifications:
- Online Account: Log in to your web account and “opt out” of text or email notifications within your profile settings.
- Text Message: Simply reply “Stop” to any text message you receive from the FSR.
- FSR Customer Service: Contact FSR Customer Service and request to “opt out” of receiving email or text message notifications.
Updating your contact information:
It is crucial to keep your contact information current to ensure you receive important updates. If your cell phone number or email address changes, promptly contact FSR Customer Service via email at cdhs_fsrcustomerservice@state.co.us or by phone at Local 303-299-9123 or Toll-free 800-374-6558 to update your details.
Conclusion
The Colorado Family Support Registry is an essential resource for managing child support payments effectively and transparently in Colorado. By understanding its functions and utilizing its services, both paying and receiving parents can navigate the child support process with greater ease and confidence. For personalized assistance and case-specific inquiries, remember to contact your county child support office.
