Effective October 1, 2021, please be advised of changes to how you can access Child Support services at the Sandusky County Department Of Job And Family Services. To ensure the safety and efficiency of our services, the Child Support Front Desk and Lobby will be temporarily closed to public walk-ins.
Drive-Thru Service Now Available
We are committed to continuing to serve our clients. For in-person assistance, we are pleased to offer a dedicated drive-thru service for all Child Support matters.
Drive-Thru Hours:
Monday – Friday: 8:00 AM – 4:30 PM
For the quickest service, we encourage you to utilize our drive-thru during these hours for document submission, inquiries, and other assistance.
Alternative Contact Methods for Child Support Services
Understanding that visiting in person may not always be convenient, the Sandusky County Department of Job and Family Services provides several alternative methods to access Child Support caseworkers and manage your case.
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Call Center: Our dedicated call center is available to assist you with your inquiries. Please call us during our operating hours:
- Monday, Wednesday, and Friday: 8:00 AM – 4:00 PM
- Phone: 419-334-2909
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Email: You can also reach a Child Support caseworker via email for non-urgent inquiries or to send documentation.
- Email Address: [email protected]
Making Child Support Payments
The Sandusky County Department of Job and Family Services offers multiple convenient options for making child support payments:
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Online Web Portal & Mobile App: The easiest and fastest way to manage and make payments is through the Ohio Child Support Payment Central web portal and mobile app. Visit https://oh.smartchildsupport.com to access the portal.
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Mail: You can send payments via personal check, money order, or cashier’s check through the mail. Please ensure you include your name and SETS or Social Security Number on your payment to ensure proper credit.
- Mailing Address:
Ohio CSPC
PO Box 182372
Columbus, OH 43218-2372
- Mailing Address:
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Checking/Savings Debit (ExpertPay): Payments can be made via debit from your checking or savings account through ExpertPay. A $2.50 registration fee applies for first-time users. Visit www.expertpay.com to get started.
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Credit Card: Payments via credit card or debit from your checking or savings account are accepted through the online portal at http://oh.smartchildsupport.com.
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MoneyGram: For cash payments, MoneyGram offers services at various retail locations across the state. You can also pay online with a credit card through MoneyGram’s “pay-bills” option at www.moneygram.com. Use state code 14674 when using MoneyGram.
Services for Children Services Clients
Please note that clients specifically needing Children Services should continue to use the Children Services Front Desk and Lobby, which remains open. If you visit this lobby and a caseworker is on another call, we kindly ask for your patience and to wait at a safe distance until assistance is available.
Important Information Regarding Economic Impact Payments and Child Support Debts
For those who may be receiving Economic Impact Payments jointly with a spouse and owe child support debt, please be aware of potential offsets. The IRS may offset payments to cover outstanding child support debt. In such cases, the non-obligated spouse may need to file an Injured Spouse Claim with the IRS. For detailed information and FAQs, please refer to the IRS website: https://fiscal.treasury.gov/top/faqs-for-the-public-covid-19.html.
To file an Injured Spouse Claim, please visit the IRS website for Form 8379: https://www.irs.gov/forms-pubs/about-form-8379.
Additional Resources and Information
For further information and access to online resources, please visit the following links provided by the Ohio Department of Job and Family Services:
- Ohio Department of Job and Family Services – Office of Child Support: http://jfs.ohio.gov/Ocs/
- Customer Service Web Portal: http://jfs.ohio.gov/Ocs/CustServWebPortalWelcome2.stm
The Sandusky County Department of Job and Family Services remains dedicated to providing essential services to our community. We appreciate your understanding and cooperation during this service adjustment. For any questions or further assistance, please do not hesitate to contact us through the provided call center or email.
