Choosing a family mobile plan is a great way to stay connected, but it’s important to understand the terms and conditions to ensure it meets your needs. Let’s break down some essential aspects of your Family Mobile service.
Network Management and Data Usage
Like many mobile providers, Family Mobile manages its network to ensure fair usage for everyone. During times of network congestion, customers might experience reduced data speeds compared to carrier postpaid customers. For a small percentage of very heavy data users, specifically those exceeding 40GB in a month, speeds may be further reduced. It’s always a good idea to review the most current Terms and Conditions of Service at MyFamilyMobile.com for the latest details on data usage policies and network management practices.
4G LTE Speed and Device Compatibility
To enjoy the benefits of 4G LTE speeds with your Family Mobile plan, you’ll need a device and SIM card that are 4G LTE capable. Keep in mind that actual 4G LTE availability, coverage, and speeds can vary depending on location and other factors. LTE is a trademark of ETSI, representing the standard for mobile network technology.
SafeLink Benefit and Lifeline Program
Family Mobile participates in the SafeLink Benefit program. This service is supported by Lifeline, a government assistance program designed to make communication services more affordable for eligible consumers. Lifeline service is not transferable and limited to one per household. Enrollment requires meeting eligibility criteria, and documentation of income or program participation may be necessary. Currently, SafeLink Benefit through Family Mobile is not available in all states, so check the MyFamilyMobile.com website for the most up-to-date availability information in your area.
Bring Your Own Phone (BYOP) Program
Want to use your current phone with Family Mobile? The Bring Your Own Phone (BYOP) plan makes it easy. You’ll need an unlocked, compatible phone, a Family Mobile activation kit, and a Family Mobile unlimited service plan. You might also need to adjust your phone’s Access Point Name (APN) settings to ensure proper network connectivity. SIM Kits and Phones are sold separately.
Messaging and Data Rates
Standard message and data rates may apply when using Family Mobile services. For example, texting keywords to 611611 might result in response messages, and by doing so, you consent to receive these messages. Always refer to Walmart Family Mobile’s Privacy Policy at MyFamilyMobile.com to understand how your information is handled.
Auto Pay and Service Terms
Enrolling in Auto Pay requires a credit card and a Walmart Family Mobile account. Remember that by purchasing, activating, or using any Walmart Family Mobile product or service, you agree to adhere to the latest Terms and Conditions of Service. These terms are subject to change, so it’s important to review them periodically on the MyFamilyMobile.com website.
Walmart Family Mobile is a registered trademark of Walmart Apollo, LLC. All other trademarks, service marks, and trade names mentioned are the property of their respective owners. ©2025 Walmart Family Mobile.
