When using Family Mobile services, it’s important to be aware of certain conditions that may affect your experience. Here’s a breakdown of key points regarding your service:
Network Congestion and Data Speeds
During periods of network congestion, Family Mobile customers might experience reduced data speeds compared to carrier postpaid customers. For a small number of users who consume more than 40GB of data, speeds may be further reduced. To ensure you have the most up-to-date information, please always refer to the latest Terms and Conditions of Service on the official MyFamilyMobile.com website.
4G LTE Capability
To access 4G LTE speeds, you need both a 4G LTE capable device and a 4G LTE SIM Card. Please remember that actual availability, coverage, and speed can vary. LTE is a trademark of ETSI.
SafeLink Benefit Program
The SafeLink Benefit is a service supported by Lifeline, a government benefit program. Enrollment in Lifeline is limited to eligible consumers only. This service is non-transferable and restricted to one per household. You may be required to provide documentation of income or program participation for enrollment. TracFone Wireless, Inc. provides this service, which is currently unavailable in Alaska, California, Colorado, Montana, North Dakota, Nebraska, Oregon, South Dakota, Virgin Islands, and Wyoming.
Bring Your Own Phone Plan
Walmart Family Mobile’s Bring Your Own Phone plan requires an unlocked compatible phone, an activation kit, and a Walmart Family Mobile unlimited service plan. You may need to adjust your phone’s Access Point Name Settings. Please note that SIM Kits and Phones are sold separately.
Messaging and Data Rates
Standard message and data rates may apply when using certain services. By texting keywords to 611611, you consent to receive response messages. For complete details, please refer to Walmart Family Mobile’s Privacy Policy at MyFamilyMobile.com.
Auto Pay Enrollment
Enrollment in Auto Pay requires a credit card and a Walmart Family Mobile Account.
Terms and Conditions of Service
When you purchase, activate, or use a Walmart Family Mobile product or service, you agree to comply with the most recent Terms and Conditions of Service, which are subject to change without prior notice.
Trademarks and Copyright
All trademarks, service marks, and trade names referenced on this site are the property of their respective owners. ©2025 Walmart Family Mobile is a registered trademark of Walmart Apollo, LLC.
