We at Family Trust Credit Union are dedicated to providing you with exceptional service. We understand you may have questions or need assistance, and we offer multiple convenient ways to get in touch. Whether you prefer browsing our FAQs, using telephone banking, or contacting us directly, we are here to help.
Frequently Asked Questions for Family Trust Members
Many common questions can be answered quickly and easily in our Frequently Asked Questions (FAQs) section. This comprehensive resource covers a wide range of topics, including account management, loan payments, digital banking, and much more. Before reaching out, we encourage you to explore our FAQs – you might find the information you need right away!
Family Trust Telephone Banking Services
For quick and convenient banking transactions from anywhere, utilize Family Trust Telephone Banking. This service allows you to manage your basic banking needs over the phone, 24 hours a day, 7 days a week.
Call us using the appropriate number for your location:
- Toll-Free: 1-800-927-0204
- Local: 1-803-367-4100
- Long Distance: 1-866-755-3537
Report a Lost or Stolen Card – Family Trust Card Services
If you suspect your Family Trust Visa® debit or credit card has been lost or stolen, immediate action is crucial to protect your account. Here are the steps to take:
- To immediately block your card and request a replacement by mail, please call: 1-888-333-4907
- For immediate card blocking and to order a new card for mail delivery, visit one of our Family Trust branch locations: Visit a branch
For after-hours assistance with Visa® debit or credit card transactions, please contact our dedicated line at 1-888-333-4907. If your Visa® Gift Card has been lost or stolen, please call 1-866-496-6183.
Exterior view of a Family Trust branch location
Steward Concepts Investments at Family Trust
For all inquiries related to investments through Steward Concepts at Family Trust, please use the following contact information:
Phone: 1-803-367-4158
Steward Concepts Locations:
- 225 W. White Street, Rock Hill, SC 29730
- 1615 Progress Way, Rock Hill, SC 29730
- 2700 Celanese Road, Rock Hill, SC 29730
Mailing Address:
PO Box 10233, Rock Hill, SC 29731
General Inquiries for Family Trust Credit Union
For general questions and account-related support, the fastest and most secure method is to send us a message through your digital banking portal.
Log in to digital banking and send a secure message to our Member Support team. This ensures the security of your personal information and allows us to provide prompt and personalized assistance without phone queue wait times.
You may also find the answer to your question in our comprehensive FAQs. If you cannot locate the information you need, our chat feature is available during business hours for real-time support. Our chat hours are Monday to Thursday, 9:00 am to 5:00 pm, and Friday, 9:00 am to 6:00 pm. Outside of these hours, please submit your question using our contact form below, and we will respond within one business day.
Experiencing trouble logging into your online account? Please review our login assistance guide for troubleshooting steps. If you continue to have login issues, please use our chat feature during business hours for account unlocking assistance. Please note that we cannot unlock accounts through the contact form.
For specific account details and personalized support, please always log in to online banking or your mobile app and send a secure message.
A person using the Family Trust mobile banking app on their smartphone
To request the use of our Community Room for your event, please review our community room guidelines and submit your request through our online form here.
Important Security Reminder: For your security, please never share sensitive personal information such as your member number or Social Security Number through this contact form or in unsecured communications.
Family Trust Contact Form
For general inquiries or to submit your questions after business hours, please use the contact form below. We will respond to your inquiry as quickly as possible, typically within one business day.
