We at Family Trust Federal Credit Union are committed to providing exceptional service and support to our members. We understand you may have questions or need assistance, and we’re here to help in the most convenient way possible. Whether you prefer to browse frequently asked questions, call us, or reach out online, we offer multiple channels to ensure your needs are met promptly and efficiently.
Frequently Asked Questions (FAQs)
Many common questions can be quickly answered by consulting our comprehensive Frequently Asked Questions (FAQs) section. This resource covers a wide range of topics, including account management, loan payments, digital banking, and much more. Before reaching out, we encourage you to explore our FAQs; you might find the information you need right away.
Telephone Banking Services
For immediate assistance with your basic banking needs, our Telephone Banking service is available 24/7. This convenient option allows you to conduct transactions and get information over the phone, anytime, anywhere.
Call us:
- Toll-Free: 1-800-927-0204
- Local: 1-803-367-4100
- Long Distance: 1-866-755-3537
Report a Lost or Stolen Card Immediately
If you suspect your Visa® debit or credit card has been lost or stolen, it’s crucial to act immediately to protect your account. We provide a dedicated service to help you block your card and order a replacement without delay.
To report a lost or stolen card:
- Call 1-888-333-4907 to block your card instantly and request a new one to be sent to you by mail.
- Visit one of our branch locations to block your card immediately and order a new card for mail delivery. Visit a branch
For after-hours assistance with Visa® debit or credit card transactions, please call: 1-888-333-4907.
If your Visa® Gift Card is lost or stolen, please call: 1-866-496-6183.
Investment Inquiries with Steward Concepts Investments
For all investment-related questions and support, please contact our dedicated team at Steward Concepts Investments. They are available to assist you with your financial planning and investment needs.
Phone: 1-803-367-4158
Steward Concepts Locations:
- 225 W. White Street, Rock Hill, SC 29730
- 1615 Progress Way, Rock Hill, SC 29730
- 2700 Celanese Road, Rock Hill, SC 29730
Mailing Address: PO Box 10233, Rock Hill, SC 29731
General Inquiries and Member Support
For general questions or if you need member support, the quickest and most secure way to reach us is through digital banking. By logging into your online account, you can send a secure message to our Member Support team and receive a prompt response, often faster than waiting on hold over the phone.
Log in to digital banking and send us a message.
Explore our FAQs first! FAQs Many general questions are answered there. If you can’t find your answer in the FAQs, use our chat feature during business hours for live assistance.
Business Hours (Chat & Phone):
- Monday to Thursday: 9:00 am to 5:00 pm
- Friday: 9:00 am to 6:00 pm
After business hours, you can still submit your question through our contact form, and we will respond within one business day.
Trouble logging in? If you are locked out of your online account, please try this solution for login assistance. If you continue to experience issues, please chat with us during business hours, and we can help unlock your account. Please note that for security reasons, we cannot unlock accounts through the contact form.
For account-specific details and inquiries, always log in to online banking or your mobile app and send a secure message. This ensures the privacy and security of your personal information.
To request the use of our Community Room for your event or meeting, please review our guidelines and submit your request here.
Important Security Reminder: Never share your private information, such as your member number or Social Security Number, in unsecured channels like this contact form. Always use secure messaging within your online banking portal for sensitive information.
Contact Form
For inquiries that are not time-sensitive or account-specific, you can use our contact form to submit your questions or comments. We are committed to responding to all inquiries as quickly as possible, typically within one business day.
