Welcome to St. Francis Family Medicine Center, your dedicated Patient-Centered Medical Home, conveniently serving the Midlothian and Chesterfield, VA communities. As a department of St. Francis Medical Center, we are committed to providing you and your family with exceptional healthcare services, from newborns to seniors. Our experienced team offers comprehensive primary care, ensuring your family’s health needs are met with the highest standards of medical excellence.
Comprehensive Family Healthcare Services
At our Midlothian family practice in Chesterfield, VA, we understand the importance of accessible and reliable healthcare for every member of your family. We offer a broad spectrum of services to cater to your diverse healthcare needs:
- Primary Care for All Ages: From infant check-ups to geriatric care, we provide complete primary care services for newborns, children, and adults. Our focus is on preventative care and managing chronic conditions to ensure long-term health and wellness for your entire family.
- Well-Child Care and Immunizations: We are dedicated to the healthy development of your children. Our services include well-child exams, routine childhood vaccinations, and care for common childhood illnesses.
- Adult Annual Physicals: Regular check-ups are crucial for maintaining good health. We offer comprehensive annual physicals to assess your overall health, screen for potential issues, and provide personalized health advice.
- Chronic Disease Management: Our team is experienced in managing chronic conditions such as diabetes, hypertension, and obesity. We work with you to develop personalized treatment plans to effectively manage your condition and improve your quality of life.
- Women’s Health Services: We provide comprehensive women’s health services at our Hull Street location, including routine gynecological exams, Pap tests, breast exams, and family planning counseling. For expectant mothers, we offer complete obstetrics and maternity care, ensuring a healthy pregnancy and delivery experience.
- Sports Medicine: Whether you’re a weekend warrior or a competitive athlete, our sports medicine services can help you prevent and treat sports-related injuries, optimize performance, and get back in the game.
- Minor Surgery and Lesion Removal: For minor surgical procedures and skin lesion removals, our skilled physicians provide convenient and expert care within our office setting.
- Senior Care and Nursing Home Care: We are committed to the health and well-being of our senior patients, offering specialized care including geriatric assessments and nursing home care services when needed.
Convenient Appointments and Office Hours
Your time is valuable, and we strive to make healthcare as accessible as possible. At our family practice in Chesterfield, VA, we offer:
- Scheduled Appointments: Patients are seen by appointment to minimize wait times and ensure personalized attention.
- Same-Day Appointments: In most cases, we can accommodate same-day appointments for urgent medical needs. Please call us to check availability.
- Evening Clinic Hours: For established patients with acute illnesses, we offer evening clinic hours on Mondays through Thursdays from 5 PM to 8 PM. Beginning March 2023, our on-site X-ray services are also available during evening clinic hours for added convenience.
- 24-Hour Notice for Cancellations: We kindly request a 24-hour notice if you need to cancel your appointment, allowing us to offer that time slot to another patient in need.
Insurance and Payment Options
We aim to make quality healthcare affordable and accessible. Our Midlothian family practice in Chesterfield, VA accepts a wide range of insurance plans, including Medicare.
- Insurance Accepted: We accept most major insurance plans. Please bring your insurance card with you to each appointment.
- Co-payments: Many insurance plans require a co-payment at the time of your visit. Please be prepared to pay your co-payment at check-in.
- Self-Pay Options: For patients without insurance, payment is expected in full at the time of service. We accept cash, checks, VISA, and MasterCard.
- Financial Assistance: We understand that healthcare costs can be a concern. Patients may contact our practice manager to discuss potential financial assistance options.
- Billing Inquiries: If you have any questions regarding your bill, please contact our business office at 804-521-9300 or 800-732-7072 for assistance.
Contacting Our Office
We are here to answer your healthcare questions and assist you with your needs.
- Telephone Support: Our friendly staff is available to answer your calls Monday through Friday, from 7:00 AM to 7:00 PM. We strive to answer every call promptly.
- Voicemail: If all staff members are assisting other patients and you reach our voicemail, please leave your name, date of birth, two phone numbers where you can be reached, and a brief description of your medical concern. We will return your call as quickly as possible.
- Urgent Medical Situations: While our physicians are primarily focused on patient care, in case of an urgent medical situation, our staff will ensure your message is relayed promptly.
- After-Hours Emergencies: Our physicians are available 24 hours a day. After regular office hours, you will be connected to our on-call physician service. For life-threatening emergencies, please call 911 immediately.
Referrals, Refills, and Medical Records
For your convenience and to ensure seamless healthcare coordination, we have established efficient processes for referrals, prescription refills, and medical records requests.
- Physician Referrals: Please allow a minimum of 72 hours (3 business days) for us to process physician referrals, except in emergencies. Insurance authorization for referrals can take 5-7 business days. Once your referral is processed and received by the specialist, please inform us of your appointment date and time so we can expedite the request if needed.
- Prescription Refills: For non-controlled medications, you can request refills through your pharmacy. Your pharmacy will then submit the request to us. Please allow 48 hours for us to process refill requests. Refill requests should be made during normal business hours.
- Medical Records Release: Your medical records are confidential and will not be released without your signed consent. New patients can complete a medical records release form in person at our office or conveniently online at here.
St. Francis Family Medicine Center, your Patient-Centered Medical Home in Midlothian and Chesterfield, VA, is dedicated to providing you and your family with comprehensive, compassionate, and convenient healthcare. Contact us today to schedule your appointment and experience the difference.
