Santa Clara Family Health Plan (SCFHP) is dedicated to providing accessible and comprehensive healthcare services to the residents of Santa Clara County. Whether you are a member with questions about your Medi-Cal or DualConnect plan, a healthcare provider, or a media representative, SCFHP offers multiple channels to ensure your inquiries are addressed efficiently. Below you will find all the necessary contact information to get in touch with the right department at Santa Clara Family Health Plan.
Medi-Cal Customer Service
For all inquiries related to your Medi-Cal benefits, coverage, or general questions, the Santa Clara Family Health Plan customer service team is ready to assist you.
Phone: 1-800-260-2055
TTY: 711
Hours: Monday to Friday, 8:30 a.m. to 5 p.m.
Email: [email protected]
This dedicated team is equipped to handle your questions regarding eligibility, benefits, claims, and finding a provider within the Santa Clara Family Health Plan network.
DualConnect Customer Service
Members enrolled in the DualConnect plan, which integrates Medicare and Medi-Cal benefits, have a specialized customer service team to cater to their unique needs.
Phone: 1-877-723-4795
TTY: 711
Hours: 7 days a week, 8 a.m. to 8 p.m.
Email: [email protected]
Reach out to the DualConnect customer service for assistance with your integrated benefits, including medical, behavioral health, and long-term services and supports.
Enrollment in Santa Clara Family Health Plan DualConnect (HMO D-SNP)
If you are interested in enrolling in the Santa Clara Family Health Plan DualConnect (HMO D-SNP) plan, or need assistance with the enrollment process, please use the following contact:
Phone: 1-888-202-3353
TTY: 711
Hours: Monday to Friday, 8 a.m. to 5 p.m.
Get the information and support you need to understand the benefits and enroll in the DualConnect plan to maximize your healthcare coverage.
Providers
Healthcare providers and their office staff requiring assistance with Santa Clara Family Health Plan can contact the Provider Services department.
Phone: 1-408-874-1788
Hours: Monday to Friday, 8:30 a.m. to 5 p.m.
Email: [email protected]
This line is dedicated to assisting providers with claims, eligibility verification, authorizations, and other provider-related inquiries.
SCFHP Office Location
For in-person visits or mailing purposes, the main office of Santa Clara Family Health Plan is located in San Jose.
Physical Address: 6201 San Ignacio Ave. San Jose, CA 95119
Phone: 1-408-376-2000
Map and driving directions
Mailing Address: PO Box 18880 San Jose, CA 95158
Business Hours: Monday to Friday, 8:30 a.m. to 5 p.m.
Please note that this location is primarily for administrative purposes, and it’s advisable to call ahead for specific services.
SCFHP Blanca Alvarado Community Resource Center
Located in the Capitol Square Mall, the Blanca Alvarado Community Resource Center offers convenient access to information and assistance regarding Santa Clara Family Health Plan.
Address: 408 North Capitol Avenue San Jose, CA 95133
Phone: 1-408-874-1750
Hours: Monday – Friday, 10 a.m. to 5 p.m.
Email: [email protected]
Visit this center for support with applications, understanding your benefits, and connecting with community resources.
South County Service Hub at The Neon Exchange
Serving residents in Gilroy, Morgan Hill, and San Martin, the South County Service Hub provides crucial assistance with applications for Covered California and Medi-Cal, by appointment only.
Address: 7365 Monterey Hwy Gilroy, California 95020
Phone: 1-408-613-9001
Hours: Monday – Friday, 10 a.m. to 4 p.m. (Closed 12 p.m. to 1 p.m. for lunch)
Email: [email protected]
For residents in South County, this hub is a vital resource for navigating health coverage options and application processes.
Media/Press Inquiries
For media writers and editors seeking information or to arrange interviews related to Santa Clara Family Health Plan, please contact the Media Relations department.
Phone: 1-408-680-3175
Hours: Monday to Friday, 8:30 a.m. to 5 p.m.
Email: [email protected]
This dedicated contact ensures that media inquiries are handled promptly and accurately.
mySCFHP Member Portal and App Support
For assistance with the mySCFHP member portal and mobile app, Santa Clara Family Health Plan provides customer service support through the following channels:
SCFHP Medi-Cal:
Phone: 1-800-260-2055 (TTY: 711)
Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Email: [email protected]
SCFHP DualConnect:
Phone: 1-877-723-4795 (TTY: 711)
Hours: 7 days a week, 8 a.m. to 8 p.m.
Email: [email protected]
Utilize these contacts for any technical issues, login problems, or questions about navigating the mySCFHP portal and app for managing your health plan.
Santa Clara Family Health Plan is committed to being readily available to its members, providers, and the community. Use this comprehensive guide to easily connect with the appropriate department for your needs.
