Managing your membership at the Stephens Family Ymca is designed to be straightforward and member-friendly. To ensure a smooth experience, it’s important to understand the procedures for making changes to your membership, placing it on hold, or terminating it. This guide outlines everything you need to know to effectively manage your Stephens Family YMCA membership and program enrollments.
Managing Your Stephens Family YMCA Membership
The Stephens Family YMCA requires in-person submissions for membership changes, holds, and terminations to ensure accuracy and security.
Changes to Your Membership
If you need to make any changes to your Stephens Family YMCA membership, such as upgrading or downgrading your plan, it’s essential to submit the appropriate change forms in person at the member service desk. Please ensure you do this by the 13th of the month to affect the following month’s draft, which occurs on the 14th. Failing to submit your changes by the 13th means that month’s draft will be processed as usual and is non-refundable. Remember, changes cannot be accepted via fax, phone, email, or standard mail. If you are enrolled in a fee-based program, any membership changes will only take effect after the program is completed and the subsequent month’s draft.
Putting Your Membership On Hold
Understanding that life can bring unexpected circumstances, the Stephens Family YMCA allows members in good standing to place their memberships on hold. You can put your membership on hold for a period of up to four months within a calendar year. A monthly hold fee of $8 is required and must be paid upfront to activate the hold. To place your membership on hold, you must complete the necessary form in person at the member service desk by the 13th of the month. At the end of your agreed hold period, your Stephens Family YMCA membership will automatically reactivate. Regular monthly drafts will resume on your usual draft date, the 14th of the month.
Terminating Your Membership
As a Stephens Family YMCA member, you have the flexibility to terminate your membership at any time. To formally terminate your membership, you must visit the Stephens Family YMCA location in person before the 13th of the month. You’ll need to complete and sign a termination form at the member service desk. It’s crucial to understand that your monthly drafts will continue until you officially cancel your membership following this in-person procedure. Termination requests made via phone calls, messages, or emails cannot be processed.
Program Registration and Cancellation Policies
The Stephens Family YMCA offers a wide range of programs, and registration is simple and accessible.
Program Registration Information
Registering for programs at the Stephens Family YMCA, including summer camp, swim lessons, sports, and climbing wall activities, can be done conveniently online or in person at the member service desk. Please note that program registrations are no longer accepted via phone, email, or standard mail to streamline the process and ensure efficient enrollment management.
Program Participant Cancellation Policy
The Stephens Family YMCA strives to accommodate its members while maintaining program viability. Here’s the cancellation policy for program participants:
Cancellations By the YMCA:
- Insufficient Enrollment: If a program does not meet the minimum enrollment numbers, the Stephens Family YMCA may cancel it. In such cases, a full refund will be issued to all registered participants.
- Late Registration: If your registration for a class arrives after the class has already reached its capacity, you will receive a full refund.
Cancellations By the Participant:
- Cancellation Before Program Start: If a member cancels their program registration before the program begins, a 25% processing fee will be applied. The remaining amount will be refunded.
- Cancellation After Program Start: If a member decides to cancel their participation after the program session has started, no refund will be provided.
By understanding these policies, you can confidently manage your Stephens Family YMCA membership and program participation. For any further questions or assistance, please visit the member service desk in person.
