In Colorado, the Family Support Registry (FSR) plays a crucial role in processing all child support and maintenance payments. This centralized system manages payments for cases handled by local county child support offices, as well as orders not directly enforced by these counties, known as Non IV-D cases.
A Non IV-D account within the FSR is automatically established when specific conditions are met:
- A Colorado court mandates that the parent responsible for support payments must make these payments through the FSR.
- Neither parent has sought assistance from a county child support office for collection or enforcement services.
- The individual receiving support payments is not a recipient of TANF (Temporary Assistance for Needy Families).
Upon account creation, you will receive a notification in the mail containing your unique FSR account number, which is essential for all payment transactions. If you are unsure of your FSR account number or have any inquiries, you can reach out to the FSR via email at [email protected].
The Family Support Registry offers a range of vital services, including:
- Legal Payment Record: Maintaining a precise and legally recognized record of every child support payment made.
- 24/7 Payment Access: Providing round-the-clock access to payment information, available in both English and Spanish, ensuring you can stay informed at your convenience.
- Dedicated Customer Support: Offering assistance from customer service representatives during business hours, Monday to Friday, 8:00 a.m. to 5:00 p.m. MST, ready to address your questions and concerns.
For more detailed information, you can explore resources on making child support payments and receiving child support payments. Should you require help with collecting child support, please contact your county child support office directly for personalized support.
Accessing Your Payment History
The FSR provides you with the ability to review a comprehensive legal record of all payments processed through your account. This valuable information is readily accessible by logging into your Online Account. This online portal allows you to monitor your payment history and account status at any time.
For case-specific questions or if you require more in-depth assistance, reaching out to your county child support office is recommended. They can provide tailored support and guidance related to your particular situation.
Stay Informed with Email and Text Alerts
To enhance your experience, the Family Support Registry offers the option to receive timely updates about your account via email or text messages. It’s important to note that these notifications will not include confidential details, ensuring your privacy is protected. Standard text messaging rates may apply depending on your mobile service plan.
To enroll in these convenient alert services:
- Online Account: Log in to your secure web account, navigate to ‘My Profile,’ and select the option to ‘opt in’ for either text message or email notifications. If you don’t have an account, you can easily create one.
- FSR Customer Service: Contact FSR Customer Service directly and request to be opted in for message notifications via text or email.
If you wish to discontinue receiving these messages:
- Online Account: Simply log in to your web account and ‘opt out’ within your profile settings.
- Text Message: Reply ‘Stop’ to any text message received from the FSR.
- FSR Customer Service: Contact FSR Customer Service and request to be opted out of receiving message notifications.
Updating Your Contact Information:
To update your cell phone number or email address, ensure you continue to receive important notifications, contact FSR Customer Service via:
Email: [email protected]
Phone: Local 303-299-9123 or Toll-free 800-374-6558
By utilizing the Family Support Registry and its various services, parents in Colorado can effectively manage child support payments, access crucial information, and stay informed about their accounts.
