When facing domestic violence, finding a beacon of hope and a path to safety is paramount. For over four decades, The Family Place has stood as a pillar of strength and support, offering a comprehensive range of services designed to empower survivors and break the cycle of violence. From immediate crisis intervention to long-term recovery programs, The Family Place is more than just an organization; it’s a lifeline, a community, and a place where families can truly begin to heal.
24-Hour Crisis Hotline: Immediate Help is Just a Call Away
In moments of crisis, knowing where to turn can make all the difference. The Family Place operates a 24-hour Crisis Hotline, ensuring that help is always available, 24 hours a day, seven days a week. If you are experiencing domestic violence and need immediate assistance, or if you need to escape a dangerous situation, the hotline is your first point of contact. Trained professionals are ready to listen, provide support, and guide you towards safety. Whether you need safe transportation to an emergency shelter, information about outreach counseling, or referrals for legal aid, the crisis hotline is the vital first step towards reclaiming your life.
24-hour Crisis Hotline: 214-941-1991
Emergency Shelter: A Safe Haven in Times of Need
For individuals and families fleeing domestic violence, immediate safety is the priority. The Family Place provides three emergency shelters, including a unique shelter specifically for men and their children, one of the few in the state. These shelters offer more than just a safe roof; they provide a sanctuary where survivors can begin to heal and rebuild. Within the shelter environment, residents have access to a range of essential on-site services, all designed to support their immediate and long-term needs.
These critical on-site services include:
- Crisis Counseling for Adults and Children: Emotional support and therapeutic intervention to address the immediate trauma of domestic violence.
- Medical and Dental Care: Access to healthcare professionals for assessments, screenings, and treatment, ensuring physical well-being.
- Early Childhood Education, After-School, Summer, and Mentoring Programs for Children: Specialized programs designed to address the unique needs of children who have experienced trauma, promoting healing and development.
- Job, Technical, and Life Skills Training for Adults: Empowerment through education and skill-building, fostering independence and self-sufficiency.
- Animal Shelter for Dogs and Cats: Recognizing the importance of pets as family members, The Family Place ensures that survivors don’t have to leave their beloved animals behind when seeking safety.
If you are in immediate need of emergency shelter, don’t hesitate to call the 24-hour Crisis Hotline: 214-941-1991.
Medical & Dental Clinics: Caring for Your Health and Well-being
Recognizing the often-overlooked health needs of domestic violence survivors, The Family Place operates Medical & Dental Clinics at the Safe Campus and Ann Moody Place. These clinics offer vital healthcare services to women and children residing in the shelters and participating in counseling programs, extending services to men in the men’s shelter as well. Staffed by volunteer physicians and dentists from the community, including residents from UT Southwestern, the clinics provide a comprehensive approach to healthcare.
Services offered include health assessments, screenings, immunizations, and essential dental care. The clinics play a crucial role in identifying and addressing undiagnosed health issues, ensuring that clients receive the necessary care. Furthermore, they provide essential guidance and referrals, connecting clients with ongoing healthcare resources as they transition out of residential or counseling programs, ensuring continued well-being beyond their time with The Family Place.
Animal Shelter: Keeping Families Together, Pets Included
The Family Place understands that pets are integral members of the family. At the Ann Moody Place location, “Barkingham Palace,” The Family Place operates an animal shelter, a unique and vital service that sets them apart as the only domestic violence service provider in the Dallas area offering this support. This dedicated space ensures that survivors seeking refuge do not have to make the heartbreaking choice of leaving their beloved pets behind in potentially dangerous situations.
“Barkingham Palace” features five dog kennels and five cat towers, along with a comforting Cuddle Room, a Dog Run for exercise, an ADA-compliant dog washing tub, and a workstation for the on-site kennel technician. The kennel tech provides expert care for the animals, especially when clients are facing stress and may need extra support in caring for their pets. Through a strong partnership with the SPCA of Texas, animals in the shelter receive prompt veterinary care, including free vaccinations, wellness exams, and spay/neuter services, ensuring their health and safety.
Transitional Housing: Building a Foundation for a New Life
Leaving an abusive situation is just the first step on a long journey towards healing and independence. The Family Place provides Transitional Housing programs, offering long-term housing, education, and comprehensive training to empower survivors to rebuild their lives. With 26 apartments at the Safe Campus and 6 apartments at the Irving facility, the Supportive Living Program offers extended-stay options both on and off-site. Subsidized housing, coupled with access to education, training, early childhood education, after-school programs, summer programs, and mentoring, creates a holistic support system. This comprehensive approach provides survivors with the time and resources necessary to establish stable, independent lives for themselves and their children.
The effectiveness and impact of The Family Place Supportive Living Program have been nationally recognized, receiving a Best Practices Award from the U.S. Department of Housing and Urban Development and an Award for Excellence in Human Service Programming from the Community Council of Greater Dallas. These accolades underscore the program’s significant contribution to empowering survivors and fostering long-term stability.
Children’s Educational Services: Nurturing Young Minds and Futures
Children who have witnessed or experienced domestic violence often face unique challenges in their development and education. The Family Place addresses these needs through specialized Children’s Educational Services. The licensed and accredited Child Development Center at the Safe Campus provides a tailored curriculum designed for children aged five and under. This program focuses on meeting the specific needs of traumatized children, facilitating healing and addressing developmental delays through a nurturing and supportive environment.
For older children in grades 3-12, The Family Place offers crucial support after school hours at the Safe Campus. This includes homework assistance, tutoring, mentoring, and recreational activities, ensuring a well-rounded approach to their development. Extensive summer programs further enhance learning and enrichment, actively preventing summer learning loss and keeping children on track for academic success and future opportunities.
Community-Based Counseling: Accessible Support in Your Neighborhood
Seeking help for domestic violence can be a daunting step, and The Family Place strives to make support as accessible and confidential as possible. Community-Based Counseling services are offered free of charge and with strict confidentiality, removing the fear of discovery by an abuser. Group counseling settings provide a powerful sense of community, allowing individuals to connect with others who understand their experiences, fostering peer support and reducing feelings of isolation.
For victims who require counseling and support services without needing shelter, The Family Place offers convenient locations throughout North Texas:
- Central Dallas Counseling Center
- Southern Dallas Community Center
- Collin County Counseling Center
The Latina Outreach Program addresses the specific cultural and linguistic needs of Spanish-speaking clients, demonstrating The Family Place‘s commitment to inclusivity and culturally sensitive services. This program has also been recognized with the Community Council of Greater Dallas Award for Excellence in Human Programming. The Partner Advocate program further extends support to victims whose partners are enrolled in the Battering Intervention & Prevention Program, ensuring a comprehensive network of care.
To schedule an appointment for any of these counseling programs, please call 214-443-7701.
In crisis? Remember, the 24-Hour Crisis Hotline is always available at 214-941-1991.
Children’s Counseling: Healing the Invisible Wounds of Trauma
Recognizing the profound impact of domestic violence on children’s emotional well-being, The Family Place provides specialized Children’s Counseling services. Available to children in both residential and community-based programs, these services utilize play therapy and activity-based programming. This approach helps children process their experiences, understand their emotions, and develop healthy coping mechanisms. The goal of Children’s Counseling is to empower children to change their perspective, learn safety strategies, heal from trauma, and break the cycle of violence, fostering healthier futures and relationships.
Be Project: Empowering Youth for Healthy Relationships
Prevention is key to ending the cycle of violence, and The Family Place is actively engaged in educating youth through the Be Project. Reaching out to elementary, middle, and high schools, as well as college campuses, the Be Project teaches students about healthy relationships, respect, and boundaries. The program’s name encourages students to Be Safe, Be Kind, Be Courageous, and Be More, promoting positive values and behaviors.
The Be Project curriculum addresses critical topics such as bullying, sexual assault, teen dating violence, gender stereotypes, sexual harassment, and the differences between healthy and unhealthy relationships. A leadership development component further empowers students to become agents of change within their communities. Individual counseling for victims of sexual violence is also available through the Be Project, offered in partnership with school counselors and upon student request. Therapeutic groups provide a safe space for peer support and personal sharing among students.
To learn more about the impactful work of the Be Project, visit: https://familyplace.org/beproject.
Supervised Child Visitation: Ensuring Safety and Well-being During Visitation
For families navigating separation, divorce, or custody disputes, especially those involving a history of domestic abuse, The Family Place offers Supervised Child Visitation services at Faith and Liberty’s Place Family Center. This child-centered environment provides a safe and neutral setting for supervised visitation and monitored exchanges between non-custodial parents and their children. Trained professionals are present to facilitate these visits and ensure the safety and well-being of everyone involved.
Referrals for Supervised Visitation often come directly from the Dallas Family Courts, particularly in custody cases where there are concerns about past abusive behaviors. The program provides on-site, one-on-one monitoring during parenting time to prevent any abusive behavior and protect both the child and the custodial parent. Monitored exchanges offer a safe and conflict-free way for parents to transfer children for visitation, following court orders or written agreements.
For detailed information about Supervised Visitation or Monitored Exchanges, please call 214-956-0100. For New Client/Intake Information: 469-646-0261. For Existing Clients/Scheduling: 469-646-0263. Se Habla Español: 469-646-0261.
Intake packets are available in English and Spanish.
Battering Intervention & Prevention Program (BIPP): Breaking the Cycle of Abuse
Addressing the root causes of domestic violence is crucial for long-term change. The Family Place‘s Battering Intervention & Prevention Program (BIPP) works directly with individuals who perpetrate abuse. The program teaches participants to identify, challenge, and change the core beliefs and behaviors that lead to violence in intimate partner relationships. Professional staff members lead psychoeducational groups in both English and Spanish, providing a structured and supportive environment for change.
BIPP is fully accredited by the Texas Department of Criminal Justice – Community Justice Assistance Division, demonstrating its adherence to high standards of practice. Program enrollment begins with an orientation and interview, with appointments available in North/South Dallas and Collin County. Group counseling sessions are held at various locations, including Oak Cliff, North Dallas, South Dallas, Irving, and Collin County, ensuring accessibility for participants.
- Intake/Orientation Fee: $40
- Group Session Fee: $25 per session (24 or 30 weekly sessions, 1.5 hours per session)
Click here to pay BIPP fees. Learn more about BIPP at: https://familyplace.org/bipp.
The Partner Advocate Program provides vital support services to the partners of BIPP participants. Advocates offer case management and court accompaniment, helping victims understand the dynamics of abuse, explore safety options, and assert their rights, further strengthening the comprehensive approach of The Family Place.
Phone: 214-692-8295 Fax: 214-692-8298
Legal Services: Navigating the Legal System with Support
Domestic violence often involves complex legal challenges. The Family Place, in cooperation with Legal Aid of NorthWest Texas, provides on-site attorneys to offer crucial Legal Services to clients. These services provide essential legal support in civil matters, empowering survivors to navigate the legal system with guidance and representation.
Legal services offered include assistance with:
- Temporary Custody Orders
- Divorce and Support (spousal and child)
- Custody and Visitation
- Protective Orders
- Emergency Orders
- Writs of Attachment
Community Education: Raising Awareness, Fostering Change
Since its inception in 1978, The Family Place has been dedicated to Community Education, working tirelessly to raise public awareness about the devastating effects of family violence and the comprehensive services available to help victims escape abuse. Through the agency website, active social media presence, speakers’ bureau, newsletters, public relations initiatives, community events, and impactful public service announcements, The Family Place consistently broadcasts the message that safety and solutions are within reach.
The Family Place actively participates in numerous collaborative projects within the community, strengthening its network and impact. The agency is a valued member of the Metro Dallas Homeless Alliance, contributing to continuum of care planning and advocacy to end homelessness in Dallas County. As a member of the Texas Council on Family Violence, The Family Place is recognized as a reputable expert in the field, both locally and nationally, sharing its extensive knowledge and best practices to improve services for domestic violence victims.
To request a speaker for your organization or event, click here.
RESALE SHOP: Shop with Purpose, Support Survivors
The Family Place Resale Shop offers a unique opportunity to support the organization’s vital programs and services while discovering fashionable finds, home décor treasures, and vintage gems. Whether you’re looking to refresh your wardrobe or redecorate your home, the Resale Shop provides a conscious shopping experience where every purchase makes a difference. All proceeds directly benefit The Family Place programs and services, making your shopping contribute to empowering survivors and breaking the cycle of violence.
The Family Place Resale Shop
11722 Marsh Lane, Suite 354, Dallas, TX 75229
(Marsh Lane and Forest Road – Southeast corner of the Park Forest Shopping Center behind CVS)
Phone: 214-358-0381
Shopping Hours:
Monday – Saturday: 10:00 am – 5:30 pm
Sunday: 12:00 pm – 5:00 pm
The Resale Shop gratefully accepts donations year-round.
Donation Drop Off Days and Hours:
Monday – Saturday: 10:00 am – 4:00 pm
Donation Guidelines:
- All items must be in closed lid containers or sealed garbage bags
Items we cannot accept include:
- Mattresses/Box Springs
- Exercise equipment (treadmills, ellipticals, stationary bikes, etc.)
- Office furniture
- Large desks, armoires, or large entertainment centers
- Christmas trees
- Televisions (tube style)
- Baby cribs, car seats, swings, and booster seats
- Chandeliers and light fixtures
- Used portable toilets (kids and adults)
- Used bed pillows
- Large appliances
- Furniture that is broken, torn, stained, or has excessive pet hair or smoke odor
- Sleeper sofas
The Family Place stands as a beacon of hope and a comprehensive resource for individuals and families affected by domestic violence. Through its diverse programs and unwavering commitment, The Family Place empowers survivors to heal, rebuild, and create brighter futures free from violence. If you or someone you know needs help, remember The Family Place is here for you.
